USG Values

Our seven core values are: safety, quality, service, efficiency, innovation, integrity and diversity. They are the foundation on which we have built USG into one of the leading building materials manufacturing and distribution companies in the United States.

Safety

Safety is the most important part of any job we do — in our plants and mines, on construction sites where we deliver materials, even in our offices. At USG, no job is so urgent that it cannot be done safely.

Quality

Everything we make, and everything we do, must be as good as it can be. Quality means that our products are not just well-made but consistently well-made. They must perform as promised every single time. Superior quality leads to customer satisfaction and allows USG to receive a premium price for its materials.

Service

We have a commitment to our customers. We care about them, listen to them and work to anticipate their needs and solve their problems. Customer satisfaction is a priority for everyone in the organization.

Efficiency

Efficient, low-cost production and delivery ensure a healthy bottom line. We have the most modern and most efficient production capacity in this industry. By leveraging our cost advantage over our competitors, we can remain competitive regardless of economic conditions and construction cycles.

Innovation

This value — so important that it is named in the mission statement — has made it possible for our company to become what it is today. USG is responsible for a long list of innovations in the building materials industry. Through innovation, we will continue to find the better way to manufacture and deliver products, serve customers, sell our goods, and support the construction industry in its efforts to build better buildings.

Integrity

This underlies all we do. We believe it is vital that the people who deal with us trust us, whether they are customers, suppliers, investors, co-workers or our neighbors in the communities in which we operate.

Diversity

An enlightened point of view

We move in rich and colorful circles. The people who make up USG’s worldwide team come from every imaginable background. Our global reach extends to locations as far off as the Middle East, Africa, Europe, Latin America, the Caribbean and the Pacific Rim.

“Having a diverse workforce is important to understanding and meeting our customers’ needs in a shifting marketplace,” said Bill Foote, USG’s Chairman, Chief Executive Officer and President. “Our customer base has changed dramatically over the last few years, as has the corporation’s resource needs. USG’s biggest customer — The Home Depot — found that 50 percent of its customers are female. In some markets, 25 percent of L&W Supply’s customers are Hispanic and would prefer to do business in Spanish. These are the kinds of changes that made us realize the need to approach the marketplace differently.”

Diversity is not only a good idea from a business standpoint, it’s the right thing to do, according to Foote. “We must accept diversity as a value, just like we do with safety and integrity.”

As an Equal Opportunity Employer committed to a culturally rich workforce, we’re proud of the diversity initiatives we’ve implemented to raise the quality of our work environment and employee well-being. It’s a way-of-life that directly affects the success of our company.