Communication is Key to Supplier Relationships

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The Donald Durham Company, located in Des Moines, IA, manufactures Durham’s Rock Hard Water Putty — the go-to solution for repairing wood, patching plaster and other materials.  Do-it-yourselfers and professionals alike trust Durham’s Rock Hard Water Putty to make permanent repairs, and over the years it has become a staple in the repairman’s toolbox. It stays put and does not shrink. It can be sawed, sanded, polished and colored. It works well for molding and casting as well, from simple crafts to beautiful works by top crafters and professional artists. 

One main ingredient in the product is No. 1 Moulding Plaster, which Durham has been purchasing from USG’s Industrial Products Division since 1932. 

Throughout the 84 years of their relationship with USG, communication and reliability continue to be the key ingredients to success. “When you only make one product, like we do, you have to be able to rely on your raw materials suppliers,” explained Ron Lindhart, President, The Donald Durham Company. “When you find that source, you value the relationship and cultivate it. Communication is key to the longevity and success of those relationships.”

Communication combined with competitive pricing, meeting delivery expectations and consistency of product are all critical elements of a solid relationship with a supplier. “If we run out of plaster, we are out of production, so we ensure our needs are known and valued by our suppliers,” said Lindhart. 

For more information about The Donald Durham Company and Durham’s Rock Hard Water Putty visit the company on Facebook or at www.waterputty.com.