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COVID-19: Our Updates and Response

COVID-19: Our Updates and Response

April 26, 2021


COVID-19 outbreak declared at Hagersville CGC location


HAMILTON, ON - The Haldimand-Norfolk Health Unit has declared a COVID-19 outbreak at CGC’s manufacturing location in Hagersville, ON.

The Health Unit has implemented a public health management plan. Further updates will be shared as required.

A Statement from Chris Griffin, CGC President and CEO

From Our CEO

To our valued customers, 


While the situation related to COVID-19 is constantly evolving, we continue to monitor the outbreak and take actions to keep our employees, our families and our customers safe. 


We are working hard to meet our commitments to you and, as of today, expect to deliver all orders as scheduled. USG/CGC has a strong network and, with a few exceptions, has the ability to deliver products from several locations. This allows us to meet your needs and manage any changes when we temporarily close a plant or distribution facility for deep cleaning. We are committed to making adjustments as needed and promise to communicate with you if we foresee any potential disruption to your order.  


The last few weeks have proven that conditions can vary considerably on a local level, and we will continue to make decisions based on the information available. We take our responsibility of serving you seriously and will continue to fulfill your orders as long as we can safely maintain our operations. Put simply, our plan is to keep our facilities running as long as our employees can work safely and our customers continue to need our products. 


We also have taken extra steps to keep our employees working safely, as nothing is more important than the safety and health of our people. We continue to actively monitor the latest guidance from the World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC) to ensure we’re consistently implementing measures to protect our employees. This includes directing anyone to stay home when sick, intensifying sanitation in all our facilities, staggering break times to minimize crowding, and otherwise promoting social distancing. 


Thank you for trusting us with your business. If you have any questions, please feel free to reach out to your USG sales representative. 


Chris Griffin 

President and CEO 

USG/CGC Corporation

For Our Customers

For Our Customers

We are here to support you with tools, resources and learning opportunities as many of us adapt to our changing circumstances. CGC’s new E-University can help you brush up on product training or expand your knowledge with in-depth continuing education units.

Product Training

Continuing Education

Discover our online library of AIA accredited, virtual continuing education courses. CEU topics range from acoustics in architecture to carbon emissions in the building space.


Product Training

Product Training

We've recently developed and launched these courses for you to take advantage of while working remotely. Training topics for our wallboard and ceiling portfolios include product overviews, performance attributes, and more.

Online Resources

Online Resources

Designed with architects and contractors in mind, USG Design Studio provides a variety of tools and resources. Whether it be design details drawings for architectural plans or comparison tools to help specify the desired USG product, all your design and planning needs can be found here.

Design Studio for Contractors

Design Studio for Architects

Our premier design tool enables our architects the ability to access a wide range of architectural design resources, including wallfloor-ceiling, & roof-ceiling assemblies, shaft wall limiting heights and spansCAD and Revit libraries for design drawings, and more.

Design Studio for Contractors

Design Studio for Contractors

We offer a catalog of features designed to provide our contractors with a best-in-class experience. From the Ceilings Comparison Tool to the Sheetrock® Wallboard and Ceilings Materials estimators, USG Design Studio gives you the tools necessary for a successful project.

Additional Resources

Sustaining the country’s construction activities has been deemed critically important in cities and states across the country, and we’re working to support critical infrastructure in our communities.


  • Construction Dive provides a daily news and resource tracker that follows breaking news regarding COVID-19 as it pertains to the construction industry
  • The Construction Index offers an official guide to social distancing on the jobsite for the work that can’t be done from home
  • Construct Connect's blog tags their COVID-19 content, including daily updates on how the virus is impacting the industry

Contact Us

We’re always here to support you and your business—if you need to contact us, you can connect with customer service here.